Frequently Asked Questions
Everything you need to know about your Aventon gear.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for equipment?
We offer a 30-day return policy for most items. Products must be in new, unused condition and in their original packaging to qualify for a full refund.
Do you offer financing options for larger purchases?
Yes, we partner with Affirm to provide flexible monthly payment plans, allowing you to buy now and pay over time for eligible gear.
How do I track my delivery?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What kind of warranty comes with your products?
All Aventon products come with a standard 1-year manufacturer's warranty that covers defects in materials and workmanship under normal use.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of purchase if you need to make changes or cancel your order.